Customer Service

Hot Spring Spas of Carson City & Lake Tahoe covers quite a distance in order to offer the best spas in the country to our clients. That means if you live as close as Carson City or Lake Tahoe, you are in our backyard, however, our trucks have been to all the outlying communities such as Bishop, Mammoth Lakes, Tonopah, Ely, Winemucca, Truckee and Quincy.

Hot Spring Spas of Carson City & Lake Tahoe has won the prestigious “Die Hard Award.” Given to a national dealer that is willing to go anywhere, anytime for a customer.

Should you need service you will feel confident to know that we take great pride in servicing what we sell! It’s been our commitment since the beginning and it’s what sets us apart from the others! We take care of our customers!

We Deliver

Winter weather not a problem. Hot Spring spas will deliver your spa to your home 12 months out of the year. If we can’t place it exactly where you want it now, we’ll come back later and have it relocated at no additional cost! Call or visit our store today.

Our commitment to you is quality and service!

  • Pre-delivery site inspection if needed
  • Delivery and Installation services
  • Electrical services recommended
  • Parts and Supplies available
  • Relocation Services if needed
  • Maintenance advice
  • Contractors License
  • Specializing in vacation home needs
  • Electrician on staff
  • Technicians factory trained


Trade In – Trade Up

We understand the importance of purchasing just the right Hot Spring¨ spa for your enjoyment. If for some reason you are not completely satisfied with your new spa we offer a “Trade Up” policy. Within 30 days of purchase we will take back your spa and apply 100% of what you paid* and “trade it up” for the purchase of a new one. This is just one way Hot Spring¨ spas of Carson City wants to make sure you get the perfect spa for you!
* PP not included, sales tax or delivery


We encourage you to compare warranties very carefully. We’re proud to disclose our limited warranty in full, straightforward detail. There’s no fine print to hide. It’s our pledge of quality to you.